Privacy statement

The privacy policy is written in the masculine form for convenience only, and is intended for all genders.
Under 18? The text below may be complex. We recommend consulting a responsible adult before using the Websites.

1. General

The Egged Group (Egged Transportation Company Ltd., Derech Egged Jerusalem Ring Ltd., Egged Holdings Ltd., Egged Heseim Ltd., Egged Golan Heights Ltd., Egged Metro Ltd., – together, “the Group”) operates this Website, as well as the Websites at the following addresses:

• https://www.egged.co.il

• https://eggedh.co.il

• https://www.derechegged.co.il

• https://reserved-seats.egged.co.il

• https://www.eggedtours.co.il

• https://www.eggedtours.com

(together, “the Sites“), and respects your privacy, as well as the privacy of all users of the Sites (״the User״ or ״the Users״).

The purpose of this policy is to detail what personal information is collected during your use of the Site, how it is collected and the purposes for which it is processed.

Use of the Site is subject to this privacy policy, which forms an integral part of the terms of use of the Site, available here(together, ״the Terms of Use״), and will indicate your consent to them.

Please note that for specific services and/or applications, different rules may apply, in which case the terms of use and privacy policy of that service will apply, as published in connection therewith.

Please also note that the Group may change the terms of this policy from time to time to reflect technological, business, legal, or regulatory changes. Updates to the privacy policy as stated will be published in this document, which will be available in its updated form on the Sites; therefore, it is recommended to review theprivacy policy from time to time, again, before using the Sites.

Collection and delivery of information on the Websites

During the use of the Site and the services offered on it, information about you will be collected as detailed below.

Said information will be stored in the Group’s databases, in Israel and/or abroad, including through “cloud” services (storage on a remote server), including in the United States (together, “the Information”):

  1. Contacting Group companies: According to public inquiries on the Site – full name, phone number, email address, ID number, Rav-Kav number, line number, content and details of the inquiry and/or details of the event.
  2.  Purchase of tickets on the Site: According to ticket purchases on the Site – ticket type, origin and destination, details of the passenger including full name, phone number, email address, ID number, Rav-Kav number and/or payment method details, date and line. It is clarified that the full credit card details are not stored by the Group, as the Group uses a dedicated payment processor, who complies with the PCI DSS security standard, for the purpose of payment processing (for the payment processor’s privacy policy, see https://hyp.co.il/privacy-policy).
  3.  Inquiries regarding insurance or claims for compensation: Inquiries will be submitted via email accordance with the instructions on the Sites. Within this framework you will be asked to provide the details of the inquiry, as well as attach documents as requested in the instructions, including details of the event, bank account ownership certificate, various corroborating documents, vehicle license, photos or videos, repair invoices and other supporting documents as applicable. Please note that some inquiries, such as inquiries regarding personal injury, will be submitted by you directly to the company that insures the Group companies.
  4.  Information collected in connection with job applications with the Group: full name, phone number, preferred work region, resume and professional experience, and ID number. For more information regarding the types of information collected in connection with job applications with the Group and the purposes for which it is used, please read the privacy policy for job applicants at Egged Transportation Company Ltd., available here, and/or the privacy policy for job applicants at Egged Heseim Ltd., available here, and/or the privacy policy for job applicants at Derech Egged Jerusalem Ring Ltd., available here.
  5.  Technical information and digital identifiers: technical details that are automatically collected when browsing the Site, such as browser type and end device, IP address, browsing habits and site usage data. These data will be collected using automated tools, see further details in section 4 below (regarding “cookies”).

It is clarified that, as a general rule, you are not legally obligated to provide the information, and its provision depends solely on your free will and consent. However, please note that:

(1) When requesting some of the services, you may be asked to provide information that the Group is required to collect by law (such as in an insurance inquiry).

(2) Even when there is no legal obligation to provide information, we may not be able to provide some or all of the services, without the provision of details. For example, without providing the required details in an inquiry to us, including regarding insurance, we will not be able to handle the matter or get back to you with a response, and without providing the required details when submitting a job application, we will not be able to evaluate your suitability.

When providing information, you must provide and/or update correct, complete, reliable and accurate information, solely in your own name and behalf, and not in the name and/or behalf of third parties, except in cases where you have been expressly authorized to do so in writing.

When contacting us, please refrain from providing sensitive information, such as credit card details, medical information, identifying certificates, or any other sensitive information, unless you have been explicitly asked to do so.

The Group will retain your information for the period of time necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. You can receive exact details of the duration of information retention by contacting the Group using the contact details below.

2. Purposes of using the information

We collect the information for the purposes detailed below:

  1. Operation, management and provision of the services provided on the Sites and on interfaces related to them and/or services provided by the Group.
  2. Providing service to the Users, including contacting you for the purpose of providing the services, managing and streamlining the contact with you, responding to inquiries and conducting satisfaction surveys, as well as contacting you by direct mailing and personalized inquiries.
  3. Performing operational controls and improving the services and content on the Site and the services provided by the Group.
  4. Security and safety, detection and repair of faults, prevention of fraud and any illegal activity, and for information security purposes.
  5. Commercial, marketing and statistical purposes, including research and characterization.
  6. Ensuring compliance with the provisions of the law, enforcing these Terms of Use, collection, managing legal disputes and resolving conflicts.

The Group may send you operational messages, alerts and updates in various ways, by email, by instant messaging applications (such as WhatsApp), or via text messages, including by direct mailing.

In addition, the Group will be entitled to send, from time to time, by email, WhatsApp, text messages and/or other means of communication, marketing and promotional information and offers for benefits, in accordance with the law and/or subject to your consent.

If you wish to opt out of receiving direct mailing or promotional mailing, you can do so by clicking on the “Unsubscribe” link, if any, in the body of the message, or by contacting us using the contact details appearing at the end of this policy document, or in accordance with other removal instructions that may appear in the message.

3. Cookies

For your information – in providing the services, the Group uses information-gathering software, cookies and the like, such as pixels, tags, web beacons, and more (together, “cookies“). Cookies, in general and in essence, are text files that a user’s browser or application creates according to a command from the Group’s computers. Some cookies will expire when you close the relevant application, and others are saved on the memory of your device or browser.

The processing of the information collected through the use of cookies is done for the purpose of operating the Sites and for their ongoing and proper functioning, to secure the data and information provided, to save your browsing preferences on the Sites, inter alia in order to collect statistical data about the use of the services, including by means of heat maps, to make decisions regarding your profile and/or your activity, to verify details and identification, to prevent frauds and scams, to improve user experience in using the services, while adapting the content and services to your personal preferences, to characterize the services suitable for you and to customize advertisements and content relevant to you. The processing of the information collected through the cookies is done for operational, statistical, research, marketing, service and commercial purposes, and, of course, for information security purposes.

Cookies contain and collect diverse information, such as the pages you have visited, the amount of time you have spent on the Sites, your IP address, the characteristics of your end device, and more. Cookies may also store information about your browsing habits on other sites, including the sites you have browsed, the pages on the sites, and any other action you take on them. The information in cookies is encrypted, and the Group takes precautions to ensure that only its computers or those of someone on its behalf can read and understand the information stored in them.

Please note, the cookies we use to achieve the aforementioned purposes may be those of a third party – for example, cookies of Microsoft (Clarity), Google (Ads/Analytics), Meta (Ads/Pixel), or others. You can read more about cookies in the links below.

For more information about the use of third-party cookies, the purposes for which they are used, and how to remove cookies, please see the information in the following links:

• Google Privacy

• Facebook Privacy

• Microsoft Privacy

• Google Analytics Opt-Out

• http://www.aboutads.info/choices

You can also change the settings of the browser you are using, and block the use of cookies. In such a case, some or all of the services may not function properly (for example, language preferences will not be saved). Changing the browser settings, as mentioned, is your sole responsibility. Please note that disabling cookies may prevent you from using some of the services.

4. Transfer of information to third parties

The Group may transfer information to third parties in the following cases:

  1. At the user’s request and with their consent.
  2. To service providers and consultants of the Group for the purpose of operating and providing the services on the Sites and the activities of the Group companies in general, and for the purposes of processing information as detailed in this policy, including, but not limited to, technology system providers, information storage providers (in Israel and abroad), credit card clearing and payment providers, providers of support and service improvement services, digital invoice generation service providers, marketing message delivery providers, providers of targeted and personalized advertising in various media, and more.
  3. As part of its activity with business-related companies for the purpose of providing the services to you, as well as for the purposes of use stated above.
  4. For the purpose of enforcing the terms of use on the Group’s websites, legal disputes, and the violation of the provisions of any law.
  5. When there is a legal obligation to provide the information, including to the Ministry of Transport or any other competent authority, or by virtue of an order directing its provision.
  6. In any case where a Group company believes that the provision of the information is necessary in order to prevent damage to the company, to its employees and/or to the property and/or person of the User and/or third parties, or in order to prevent other damage at its sole discretion.
  7. In the event that a Group company transfers and/or sells and/or assigns all or part of its activities to a third party, including the transfer of information within the Egged Group and between its various companies, and in cases of the transfer of control thereof, in whole or in part, including in a merger, restructuring or acquisition.
  8. The Group may provide statistical information and information from third-party cookies to third parties, including advertisers, subject to the terms of this privacy policy and the provisions of any law. In any case, statistical information provided to third parties will not personally identify the user.

5. External links

Within the Site or the services offered thereon, various links to external sites or services may appear, such as links to WhatsApp, to pages on various social networks (such as Facebook, Instagram, etc.), or links within advertisements or references to other sites (together, ״external links״).

Clicking on external links will be done at your sole discretion and responsibility, as you will leave the Site and be redirected to an application external to the Site, and you will be subject to its terms, including its privacy policy. From that point on, the Egged Group and/or anyone on its behalf will have no control over what is done with your information, and accordingly will not bear any responsibility in this regard.

Safety recommendations and conditions for contacting us via the WhatsApp service:

  1. Information Security
    The Group companies apply generally accepted security measures to protect the personal information of the Users and take appropriate precautions, but the Group cannot guarantee absolute protection against unauthorized intrusion. In any case of concern regarding information security on the Site, we ask that you update us using the contact methods below.
  2. User Rights
    Under the Privacy Protection Law, users have the right to request to review the personal information collected about them, as well as the right to request to correct, complete or delete it if they find that it is incorrect, incomplete or inaccurate, as detailed in this policy and subject to any law.

    Also, if a direct mailing message was sent to you, you have the right to request to remove yourself from the direct mailing list, using the removal methods specified in the message, or by contacting us.

    In order to exercise your rights, please contact us using the contact methods detailed below.
  3. Contact
    For inquiries regarding this policy or any other matter, you can contact the customer service centers of the data controller, the Egged Group:

Please note that in order to process your inquiry, we may require additional information about you to verify your identity, prior to processing your inquiry. Without providing the information required for verification purposes, we will not be able to process your inquiry.